PPU FAQ-uk

Frequently Asked Questions

General Questions
What can I do in a WebEx meeting?
How much does it cost to hold a Pay-Per-Use meeting?
I got a Reserve Failed Error when signing up, what does that mean?
What do I need in order to use WebEx?
System Requirements
Windows
Mac OS
Solaris
Linux
What should my Browser Settings be?
How do I start an instant WebEx meeting?
How do I schedule a future WebEx meeting?
The Attendee Role
Attendee Privileges
How do attendees join my WebEx meeting?
What are People Minutes?
Can I access my PPU Bill online?
Will a hard copy of the bill be mailed to me?
Why is my credit card number kept on file?

Troubleshooting
Why does my display look funny?
Technical Support Contact Info

General Questions

What can I do in a WebEx meeting?

Give a presentation to anyone, anywhere
Allow anyone in the meeting to view, annotate or edit a document
Share any application on your system, or share your entire desktop
Demonstrate software in real-time
View rich media sources together with other participants
Add video conferencing to your meeting
Take participants on a Web tour

How much does it cost to hold a Pay-Per-Use meeting?

Pay-Per-Use meetings are £0.19/minute per user.Click here for more details.

I got a Reserve Failed Error when signing up, what does that mean?

You will encounter this error if the billing address is wrong, if there are insufficient funds in the account, or if the credit card number or expiration date is invalid. Please double check to make sure that you are entering the billing address exactly as it appears on the billing statement. You should also be certain that you are not entering any hyphens in the credit card number.

What do I need in order to use WebEx?

All you need is a computer with internet access and a telephone.

System Requirements

If you are using WebEx for the first time, please select the appropriate platform below to immediately download the WebEx Client.

What do I need to attend a meeting using Microsoft Windows?

Windows 95, 98, Me, NT, 2000, or XP
Intel Pentium, 166 MHz
32 MB RAM
Microsoft Internet Explorer 4, 5, 6, or Netscape 4
JavaScript and cookies enabled in the browser
56K or faster Internet connection
Minimum requirements to attend a meeting using the Java Meeting Manager on Windows:
Microsoft Internet Explorer 4 and 5, or Netscape Communicator 4
A localized version of Windows is required to host or attend fully interactive meetings on Asian versions of Meeting Center (Japanese, Korean, Traditional Chinese, and Simplified Chinese).

What do I need to attend a meeting using Mac OS?

Mac OS 10.1 or later

256 MB RAM or more recommended
Internet Explorer 5.1 or later or Netscape 7 with Java enabled
JavaScript and cookies enabled in the browser
DSL, cable modem, ISDN or faster Internet connection

Mac OS 9.0 through 9.2.2

PowerPC Macintosh (G3 or better recommended)
64 MB RAM
Virtual Memory on
QuickTime installed
Netscape 4.5 through 7, or Internet Explorer 5
JavaScript and cookies enabled in the browser
56K or faster Internet connection
The Java Meeting Manager is not currently compatible with Mac OS.

What do I need to attend a meeting using Solaris?

Solaris 5.7 or 5.8 (2.7 or 2.8) or Solaris 9
UltraSPARC or SPARC processor
128 MB RAM
Netscape 4.7 or 7
Cookies enabled in the browser (JavaScript not necessary)
16-bit or better video display
CDE or OpenWindows
56K or faster Internet connection
Minimum requirements to attend meetings using the Java Meeting Manager on Solaris:
Netscape Communicator 4.6

What do I need to attend a meeting using Linux?

Red Hat Linux 6.x - 7.2 or compatible versions of the kernel and XFree86
Intel x86 or compatible processor
128 MB RAM
Netscape 4.78 or 4.79
Cookies and JavaScript enabled in the browser
16-bit or better video display
Gnome 1.x or KDE 2.x
56K or faster Internet connection
Minimum requirements to attend meetings using the Java Meeting Manager on Linux:
Netscape Communicator 4.7

What should my Browser Settings be?

You'll need to verify that your browser is set to accept ActiveX controls, JavaScript and Cookies. Please follow the instructions below to verify your browser settings:

For Microsoft Internet Explorer 5.x

Open up a browser window
Open the Tools Menu and go to Internet Options
Choose the Security Tab and click on Custom Level: The first security settings are the ActiveX controls. Please verify that they are all enabled. The 6th security setting for Cookies should also be enabled. When you have verified that these security settings are enabled, please press OK to go back to Internet Options
Click on Advanced Tab
Verify that the Microsoft VMs (Virtual Machines) are all enabled (Java Console, Java Logging and JIT compiler)
After clicking on OK, you will want to restart the computer so the settings take effect

For Microsoft Internet Explorer 6.x

Open up a browser window
Open the Tools Menu and go to Internet Options
Choose the Security Tab and click on Custom Level. The first 5 controls are the ActiveX controls and should all be in the 'enabled' position
Go to your Privacy Tab and click on Advanced
Make sure that you are accepting cookies from all parties (including session)
Go back and click on the 'Advanced' tab
Make sure the Java VMs (Virtual Machines) are all enabled (Java Console, Java Logging and JIT compiler)
After clicking on OK, you will want to restart the computer so the settings take effect

For Netscape Navigator 4.7x

Open up a browser window
Go to the Edit Menu
Choose Preferences
Click on the Advanced category
Verify that Java and JavaScript are checked, including JavaScript for Mail
Verify that Cookies are accepted always
After clicking on OK, you will want to restart the computer so the settings take effect

For Netscape Navigator 6.x/ 7.x

Open up a browser
Go to the Edit Menu on the browser
Choose Preferences
Click on the Privacy & Security/Cookies category
Click on Enable all Cookies
Click on the Advanced category
Verify that Enable Java and XSLT are checked
Click on the SSL category
Verify that SSL Version 2, Version 3 and Enable TLS are checked
After clicking on OK, you will want to restart the computer so the settings take effect

If this solution does not resolve your issue, please feel free to contact Technical Support at 0800-358-1236. (toll-free) . . +44 (0)161 250 0698 (toll). Alternatively, you can email them at emeatechnicalsupport@webex.com.

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How do I start an instant WebEx meeting?

Register and log-in to your WebEx account.
Click on Schedule a Meeting
Type the meeting topic and password, Choose your Teleconferencing option, Click Schedule
Inviting Attendees - Once the meeting window launches, click on Participants on the top navigation bar and scroll down to invite attendees.

How do I schedule a future WebEx meeting?

Register and log-in to your WebEx account.
Click on Schedule a Meeting
Type the meeting Topic and Password. Choose your Teleconferencing option. Select the Date and Time of your meeting, and set a Duration of the meeting.
Invite Attendees - Click the "List Attendees" button. Type in the person's name and email address. Click the "Add Attendee" button. When done, click Invite.
Click Schedule

The Attendee Role

A meeting attendee does not need to have a user account to take part in a WebEx Meeting. As an attendee in a WebEx meeting you will participate in the meeting, but will generally not present information. Attendees can view shared information and access additional features, such as annotating a document or recording a meeting, if the presenter selects these privileges to assign to attendees.

Attendee Privileges

As an Attendee you can:

Participate in a teleconference or internet phone conference
View shared documents, presentations, and whiteboards in the content viewer
View shared applications, web browsers, or desktops
View shared multimedia web pages
Participate in a poll
Participate in a chat
Enter the meeting topic and password
Save chat messages to a file
View live video that the presenter sends
Download files that the presenter publishes

If the meeting host or presenter grants the appropriate privileges, an attendee can also:

Remotely control shared applications, web browsers and desktops
Share their own documents or presentations in the content viewer
Annotate shared documents and presentations in the content viewer
Write and draw on shared whiteboards in the content viewer
Save documents, presentations, and whiteboards in the content viewer
Paste images in pages, slides, and whiteboards in the content viewer
Display different views of pages, slides, and whiteboards in the presentation viewer-for example, full-screen view or thumbnail view
Record a meeting

How do attendees join my WebEx meeting?

There are several ways to join a meeting – from an email invitation, a host's personal meeting page or from WebEx.com. When a meeting host invites you to a WebEx meeting, you'll receive an email invitation with a direct link to join the meeting, the meeting password and the teleconference information. Please note that you do not need to have a user account to join a meeting and meeting times within an email notification are based on the host's time zone.

To join a meeting from an invitation email:

Click the link in the email to join the meeting.
This will launch a browser window with the meeting information - click on Join Now. If this is your first time attending a WebEx meeting, the WebEx Meeting Manager will ensure that your computer is properly configured and then automatically launch the meeting.

To join a meeting from the host's personal meetings page:

Enter the URL of the host's personal meetings' page (which should be provided to you by the host).Do one of the following:
If the meeting is listed, under Meetings in Progress, click Join Now.
If the meeting is unlisted, under Join an Unlisted Meeting, in the Meeting number box, type the meeting number that the host gave to you.
Join Now

To join a meeting from WebEx.com:

Click Meet Now at the top of the page.
Enter the meeting number that the host gave you.
Join Now

Once you join a meeting, instructions for joining the teleconference will automatically appear on your screen.

What are People Minutes?

WebEx Meetings are priced based on People Minutes. Each participant (including yourself) in the Web meeting uses up a 'people minute' for each elapsed minute of the meeting. 3 people meeting online for 1 hour will use 180 people minutes (3 people x60 minutes =180 people minutes).

If you would like information about other WebEx services please contact our Sales department at 0800 389 9772, and press option 3. They will be able to provide detailed information regarding all of our service offerings, corporate accounts, accurate pricing structures and the differences between the account options.

Can I access my Bill online?

Due to security restrictions with disclosing credit card numbers and billing details we are not able to provide access to PPU users online. An Email will be generated 24 hours after a meeting is held detailing the applicable charges.

Will a hard copy of my bill be mailed to me?

No. Billing is only generated via email.

Why is my credit card number kept on file?

Your credit card number is verified the first time you provide it and is kept on file for your convenience. You will always be asked to approve any meeting charges to the credit card number you've provided, or you can provide an alternate card number.

Troubleshooting

If you're having trouble finding the host's personal meetings' page, verify that you are using the correct URL. Some common mistakes are the following:

Typing 'www' in the URL. WebEx meeting sites do not include the www server name. Instead, they use the following format: https://meetings.webex.com/meet/
Typing "webex" instead of Webex in the URL
Typing http instead of https

If you're having trouble joining the meeting, you may be attempting to join a meeting that has not yet started. On the host's personal meetings' page, under Status, the text 'Join Now' will appear after the host has started the meeting. Otherwise, "Not started" appears. You may need to periodically Refresh the page until the meeting has been started.

Why does my display look funny?

If the screen does not seem to fit or looks too small on your screen, go to your Control Panel/Display and check the resolution (i.e. 800x600) so that it matches the host. This should resolve the size discrepancy that you are seeing. To optimize color and texture please have the color schemes match as well (i.e. 32-bit).

Technical Support Contact Info

Email: emeatechnicalsupport@webex.com.
Phone: 0800-358-1236. (toll-free) . . +44 (0)161 250 0698 (toll)

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