Frequently Asked Questions

What can I do in a WebEx meeting?
How much does it cost to hold a Pay-Per-Use meeting?
I got a Reserve Failed Error when signing up, what does that mean?
What do I need in order to use WebEx?
System Requirements
  • Windows
  • Mac OS
  • Solaris
  • Linux
    What should my Browser Settings be?
    How do I start an instant WebEx meeting?
    How do I schedule a future WebEx meeting?
    The Attendee Role
    Attendee Privileges
    How do attendees join my WebEx meeting?
    Audio Information
    What are People Minutes?
    Can I access my PPU Bill online?
    Will a hard copy of the bill be mailed to me?
    Why is my credit card number kept on file?

    Troubleshooting
     Why does my display look funny?
    Technical Support Contact Info

    What can I do in a WebEx meeting?

    What can I do in a WebEx meeting?

  • Give a presentation to anyone, anywhere
  • Allow anyone in the meeting to view, annotate or edit a document
  • Share any application on your system, or share your entire desktop
  • Demonstrate software in real-time
  • View rich media sources together with other participants
  • Add video conferencing to your meeting
  • Take participants on a Web tour

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    How much does it cost to hold a Pay-Per-Use meeting?

    Pay-Per-Use meetings are £0.19/minute per user. Click here for more details.
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    I got a Reserve Failed Error when signing up, what does that mean?

    You will encounter this error if the billing address is wrong, if there are insufficient funds in the account, or if the credit card number or expiration date is invalid. Please double check to make sure that you are entering the billing address exactly as it appears on the billing statement. You should also be certain that you are not entering any hyphens in the credit card number.

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    What do I need in order to use WebEx?

    All you need is a computer with internet access and a telephone.

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    System Requirements

    If you are using WebEx for the first time, please select the appropriate platform below to immediately download the WebEx Client.

    What do I need to attend a meeting using Microsoft Windows?
  • Windows 95, 98, Me, NT, 2000, or XP
  • Intel Pentium, 166 MHz
  • 32 MB RAM
  • Microsoft Internet Explorer 4, 5, 6, or Netscape 4
  • JavaScript and cookies enabled in the browser
  • 56K or faster Internet connection
  • Minimum requirements to attend a meeting using the Java Meeting Manager on Windows:
    Microsoft Internet Explorer 4 and 5, or Netscape Communicator 4
    A localized version of Windows is required to host or attend fully interactive meetings on Asian versions of Meeting Center (Japanese, Korean, Traditional Chinese, and Simplified Chinese).

    What do I need to attend a meeting using Mac OS?
    Mac OS 10.1 or later
  • 256 MB RAM or more recommended
  • Internet Explorer 5.1 or later or Netscape 7 with Java enabled
  • JavaScript and cookies enabled in the browser
  • DSL, cable modem, ISDN or faster Internet connection
    Mac OS 9.0 through 9.2.2
  • PowerPC Macintosh (G3 or better recommended)
  • 64 MB RAM
  • Virtual Memory on
  • QuickTime installed
  • Netscape 4.5 through 7, or Internet Explorer 5
  • JavaScript and cookies enabled in the browser
  • 56K or faster Internet connection
       The Java Meeting Manager is not currently compatible with Mac OS.

    What do I need to attend a meeting using Solaris?
  • Solaris 5.7 or 5.8 (2.7 or 2.8) or Solaris 9
  • UltraSPARC or SPARC processor
  • 128 MB RAM
  • Netscape 4.7 or 7
  • Cookies enabled in the browser (JavaScript not necessary)
  • 16-bit or better video display
  • CDE or OpenWindows
  • 56K or faster Internet connection
  • Minimum requirements to attend meetings using the Java Meeting Manager on Solaris:
       Netscape Communicator 4.6

    What do I need to attend a meeting using Linux?
  • Red Hat Linux 6.x - 7.2 or compatible versions of the kernel and XFree86
  • Intel x86 or compatible processor
  • 128 MB RAM
  • Netscape 4.78 or 4.79
  • Cookies and JavaScript enabled in the browser
  • 16-bit or better video display
  • Gnome 1.x or KDE 2.x
  • 56K or faster Internet connection
  • Minimum requirements to attend meetings using the Java Meeting Manager on Linux:
       Netscape Communicator 4.7

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    What should my Browser Settings be?

    You'll need to verify that your browser is set to accept ActiveX controls, JavaScript and Cookies. Please follow the instructions below to verify your browser settings:

    For Microsoft Internet Explorer 5.x
    1. Open up a browser window
    2. Open the Tools Menu and go to Internet Options
    3. Choose the Security Tab and click on Custom Level: The first security settings are the ActiveX controls. Please verify that they are all enabled. The 6th security setting for Cookies should also be enabled. When you have verified that these security settings are enabled, please press OK to go back to Internet Options
    4. Click on Advanced Tab
    5. Verify that the Microsoft VMs (Virtual Machines) are all enabled (Java Console, Java Logging and JIT compiler)
    6. After clicking on OK, you will want to restart the computer so the settings take effect
    For Microsoft Internet Explorer 6.x
    1. Open up a browser window
    2. Open the Tools Menu and go to Internet Options
    3. Choose the Security Tab and click on Custom Level. The first 5 controls are the ActiveX controls and should all be in the 'enabled' position
    4. Go to your Privacy Tab and click on Advanced
    5. Make sure that you are accepting cookies from all parties (including session)
    6. Go back and click on the 'Advanced' tab
    7. Make sure the Java VMs (Virtual Machines) are all enabled (Java Console, Java Logging and JIT compiler)
    8. After clicking on OK, you will want to restart the computer so the settings take effect
    For Netscape Navigator 4.7x
    1. Open up a browser window
    2. Go to the Edit Menu
    3. Choose Preferences
    4. Click on the Advanced category
    5. Verify that Java and JavaScript are checked, including JavaScript for Mail
    6. Verify that Cookies are accepted always
    7. After clicking on OK, you will want to restart the computer so the settings take effect
    For Netscape Navigator 6.x/ 7.x
    1. Open up a browser
    2. Go to the Edit Menu on the browser
    3. Choose Preferences
    4. Click on the Privacy & Security/Cookies category
    5. Click on Enable all Cookies
    6. Click on the Advanced category
    7. Verify that Enable Java and XSLT are checked
    8. Click on the SSL category
    9. Verify that SSL Version 2, Version 3 and Enable TLS are checked
    10. After clicking on OK, you will want to restart the computer so the settings take effect
    If this solution does not resolve your issue, please feel free to contact Technical Support at 1-866-863-3910 and press option 4. . (Toll free in the United States and Canada). +1-408-944-4159 for International. Alternatively, you can email them at support@webex.com.

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    How do I start an instant WebEx meeting?

    1. Register and log-in to your WebEx account.
    2. Click on Schedule a Meeting
    3. Type the meeting topic and password, Choose your Teleconferencing option, Click Schedule
    4. Inviting Attendees - Once the meeting window launches, click on Participants on the top navigation bar and scroll down to invite attendees.
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    How do I schedule a future WebEx meeting?

    1. Register and log-in to your WebEx account.
    2. Click on Schedule a Meeting
    3. Type the meeting Topic and Password. Choose your Teleconferencing option. Select the Date and Time of your meeting, and set a Duration of the meeting.
    4. Invite Attendees - Click the "List Attendees" button. Type in the person's name and email address. Click the "Add Attendee" button. When done, click Invite.
    5. Click Schedule
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    The Attendee Role

    A meeting attendee does not need to have a user account to take part in a WebEx Meeting. As an attendee in a WebEx meeting you will participate in the meeting, but will generally not present information. Attendees can view shared information and access additional features, such as annotating a document or recording a meeting, if the presenter selects these privileges to assign to attendees.

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    Attendee Privileges

    As an Attendee you can:
    • Participate in a teleconference or internet phone conference
    • View shared documents, presentations, and whiteboards in the content viewer
    • View shared applications, web browsers, or desktops
    • View shared multimedia web pages
    • Participate in a poll
    • Participate in a chat
    • Save chat messages to a file
    • View live video that the presenter sends
    • Download files that the presenter publishes
    If the meeting host or presenter grants the appropriate privileges, an attendee can also:
    • Remotely control shared applications, web browsers and desktops
    • Share their own documents or presentations in the content viewer
    • Annotate shared documents and presentations in the content viewer
    • Write and draw on shared whiteboards in the content viewer
    • Save documents, presentations, and whiteboards in the content viewer
    • Paste images in pages, slides, and whiteboards in the content viewer
    • Display different views of pages, slides, and whiteboards in the presentation viewer-for example, full-screen view or thumbnail view
    • Record a meeting

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    How do attendees join my WebEx meeting?

    There are several ways to join a meeting – from an email invitation, a host's personal meeting page or from WebEx.com. When a meeting host invites you to a WebEx meeting, you'll receive an email invitation with a direct link to join the meeting, the meeting password and the teleconference information. Please note that you do not need to have a user account to join a meeting and meeting times within an email notification are based on the host's time zone.

    To join a meeting from an invitation email:
  • Click the link in the email to join the meeting.
  • This will launch a browser window with the meeting information - click on Join Now.
    If this is your first time attending a WebEx meeting, the WebEx Meeting Manager will ensure that your computer is properly configured and then automatically launch the meeting.

    To join a meeting from the host's personal meetings' page:
  • Enter the URL of the host's personal meetings' page (which should be provided to you by the host).
    Do one of the following:
  • If the meeting is listed, under Meetings in Progress, click Join Now.
  • If the meeting is unlisted, under Join an Unlisted Meeting, in the Meeting number box, type the meeting number that the host gave to you.
  • Join Now

    To join a meeting from WebEx.com:
  • Click Meet Now at the top of the page.
  • Enter the meeting number that the host gave you.
  • Join Now

    Once you join a meeting, instructions for joining the teleconference will automatically appear on your screen.

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    What are People Minutes?

    WebEx Meetings are priced based on People Minutes. Each participant (including yourself) in the Web meeting uses up a 'people minute' for each elapsed minute of the meeting. 3 people meeting online for 1 hour will use 180 people minutes (3 people x60 minutes =180 people minutes).

    If you would like information about other WebEx services please contact our Sales department at 0800 389 9772, and press option 3. They will be able to provide detailed information regarding all of our service offerings, corporate accounts, accurate pricing structures and the differences between the account options.

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    Can I access my Bill online?

    Due to security restrictions with disclosing credit card numbers and billing details we are not able to provide access to PPU users online. An Email will be generated 24 hours after a meeting is held detailing the applicable charges.

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    Will a hard copy of my bill be mailed to me?

    No. Billing is only generated via email.

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    Why is my credit card number kept on file?

    Your credit card number is verified the first time you provide it and is kept on file for your convenience. You will always be asked to approve any meeting charges to the credit card number you've provided, or you can provide an alternate card number.

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    Troubleshooting

    If you're having trouble finding the host's personal meetings' page, verify that you are using the correct URL. Some common mistakes are the following:
  • Typing 'www' in the URL. WebEx meeting sites do not include the www server name. Instead, they use the following format: https://meetings.webex.com/meet/<host's user name>
  • Typing "webex" instead of Webex in the URL
  • Typing http instead of https

    If you're having trouble joining the meeting, you may be attempting to join a meeting that has not yet started. On the host's personal meetings' page, under Status, the text 'Join Now' will appear after the host has started the meeting. Otherwise, "Not started" appears. You may need to periodically Refresh the page until the meeting has been started.

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    Why does my display look funny?

    If the screen does not seem to fit or looks too small on your screen, go to your Control Panel/Display and check the resolution (i.e. 800x600) so that it matches the host. This should resolve the size discrepancy that you are seeing. To optimize color and texture please have the color schemes match as well (i.e. 32-bit).

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    Technical Support Contact Info

    Email: support@webex.com
    Phone: 0800 9323 9000

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